Privacy Statement for the City of San Juan Web App
Effective Date: 01/07/2025
The City of San Juan ("we," "us," or "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information when you use the City of San Juan Web App ("the App"). By accessing or using the App, you agree to the terms outlined in this Privacy Statement.
1. Information We Collect
1.1 Information You Provide
Account Registration: When you create an account, we may collect your name, email address, phone number, and other contact information.
Service Requests: If you use the App to request city services, we may collect details related to your request, such as your address, photographs, or additional notes you provide.
1.2 Automatically Collected Information
Device Information: We may collect information about the device you use to access the App, including device type, operating system, and browser type.
Usage Data: We collect data on how you interact with the App, such as the pages you visit, features you use, and time spent on the App.
Location Data: If you allow it, we may collect your location to improve service delivery or provide location-based services.
2. How We Use Your Information
We use your information to:
Provide, operate, and improve the App.
Respond to your inquiries and service requests.
Communicate updates, alerts, or other relevant information about city services.
Enhance user experience through analytics and feedback.
Comply with legal obligations or enforce our Terms and Conditions.
3. Information Sharing
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
With Service Providers: Third-party vendors who assist in the operation of the App and city services.
With Legal Authorities: To comply with legal requirements or protect the safety and rights of the City of San Juan and its users.
For Public Records: Certain information submitted through the App may become part of public records in compliance with applicable laws.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
5. Your Choices
5.1 Access and Update Information You may access and update your personal information through your account settings.
5.2 Location Data You can disable location tracking through your device settings if you do not wish to share your location.
5.3 Opt-Out You may opt out of receiving non-essential communications by following the unsubscribe instructions in our emails or contacting us directly.
6. Children’s Privacy
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
7. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Changes will be effective when posted. Your continued use of the App after changes are made constitutes acceptance of the updated Privacy Statement.
9. Contact Us
If you have any questions or concerns about this Privacy Statement or how we handle your information, please contact us:
City of San Juan
512 S Nebraska Ave.
San Juan, TX 78589
Phone: [956] 223-2200
By using the City of San Juan Web App, you acknowledge that you have read and understood this Privacy Statement and agree to its terms.